BladderScan Prime Service and Warranty

Our top priority is your customer experience: from the ease of maintenance of your instruments to keeping costs low to giving you choices in service and warranties.

 

Warranty Offerings

PREMIUM EXTENDED AND PROBE-ONLY WARRANTIES

Extends the warranty period on the BladderScan instrument console or probe. Warranty covers service and repair of all damage/failures associated with the instrument. The program offers a service loaner for all repairs, and covers freight charges.

PRIME/PRIME PLUS BVI 9400 BVI 6X00
Premium Extended 0003-1179 0003-0374
Includes Scan Point® access
1 device: 0003-0259
2+ devices: 0003-0260
Deductible per device applies if device is sent in broken.
Includes Scan Point access.
Probe Only 0003-1177 0003-1210 N/A

STANDARD FACTORY WARRANTY (INCLUDED AT PURCHASE)

PRIME/PRIME PLUS* BVI 9400 BVI 6X00
5 years N/A N/A
1 year N/A

Service Offerings

CALIBRATION

Ensures your BladderScan instruments perform to the highest standards and helps reduce downtime.

PRIME/PRIME PLUS BVI 9400 BVI 6X00 BVI 3000
Tank
Covers entire fleet for lifetime of fleet
0620-0739 Included with purchase. Requires Scan Point access. Included with purchase. Requires Scan Point access. 0620-0156
Mail-in Calibration
Only includes pass/fail calibration testing and certificate.
0003-1231 0003-1230 N/A 0003-1229
Mail-in Calibration and Certification
Includes calibration, validation, cosmetic repairs, 2 new batteries.
0003-1175 0003-0381 0003-0248
1 battery and no cosmetic
0003-0030

TIER SERVICE OPTIONS

We now offer low-, high-, and probe-only tiered repair rates.

PRIME/PRIME PLUS BVI 9400 BVI 3000
Tier 1
Minor repairs, cosmetics, cables
Tier 2
All major repairs.
Probe-Only Repair
Covers all probe repairs.

LOANERS

Loaner units ship for next-day use

PRIME/PRIME PLUS BVI 9400 BVI 6X00 BVI 3000
Loaners – under warranty
Available upon request. No extra charge if under warranty
Loaner – warranty Console: 0003-1158
Probe: 0003-1159
Console: 0003-0420
Probe: 0003-1050
BVI 6100: 0003-0218
BVI 6400: 0003-1038
Console: 0003-0186
Probe: 0003-1049

Scan Point

Your BladderScan instruments may be Scan Point®-enabled, letting you save, view, and print stored patient exam data. Scan Point also offers compatibility with EHR systems in your facility. Scan Point-enabled devices also may receive
software updates and online calibration/testing.

BVI 9400 BVI 6X00
Individual Device License–Annual
Includes support associated with customer ID.
0003-0387 0003-1243
Site-Wide License–Annual
Includes support for all systems associated with customer ID.
0003-1232 0003-1232

CALISCAN

Onboard self-diagnostic to confirm proper probe function.

PRIME/PRIME PLUS BVI 9400 BVI 6X00
CaliScan N/A N/A

SERVICE PARTNER PROGRAM

Gives you the training and tools necessary to perform repairs at your own facility. This 5-year membership ensures your instruments perform to the highest standards. Additional benefits include lower mechanical diagnostic fees and cost for parts, plus in-house calibration.

PRIME/PRIME PLUS* BVI 9400 BVI 9400 +
PRIME/PRIME PLUS*
Premium
Includes test console and probe, zerdine phantom, calibration tank and training.
0003-1187 0003-0641 0003-1199
Choice
Includes calibration tank and training.
0003-1220 0003-1222 0003-1221

Trade-In Options

PRIME/PRIME PLUS BVI 9400 BVI 3000
Device
Any bladder volume instrument accepted
Contact representative Contact representative Contact representative
Probe Only
BladderScan Probes only; trade-in discount available
New: 0270-0886
With Trade-in: 0069-0006
New: 0270-0803
With trade-in: 0069-0004
New: 0270-0201
With trade-in: 0069-0005
BladderScan Products

New Service. New Warranties. New Ideas.

HERE ARE A FEW EXAMPLES

  • Service Partner Programs to maintain and repair your own BVI 9400 and Prime/Prime Plus devices
  • Low-, high-, and probe-only repair tiers
  • Probe trade-in options
  • Scan Point® service for individual devices or a new, site-wide license option
  • Same-day loaner shipping when order is processed by 2 pm PST
  • Typical service turnaround within 48 hours of receipt of instrument
  • Trained and dedicated sales team

800-331-2313

*5-year factory warranty applies to all BladderScan Prime and BladderScan Prime Plus units shipped June 19, 2017 and after.
Choice Membership does not include test device. Please contact your local representative for details.

It’s a new day at Verathon, and it’s all about you.

Download the BladderScan Service and Warranty Guide

BladderScan Prime Plus is Proudly Made in USA