BladderScan Prime Service and Warranty
Our top priority is your customer experience: from the ease of maintenance of your instruments to keeping costs low to giving you choices in service and warranties.
Warranty Offerings
PREMIUM EXTENDED AND PROBE-ONLY WARRANTIES
Extends the warranty period on the BladderScan® instrument console or probe. Warranty covers service and repair of all damage/failures associated with the instrument. The program offers a service loaner for all repairs, and covers freight charges.
| PRIME / PRIME PLUS™ | BVI 9400 | BVI 6X00 | |
|---|---|---|---|
| Premium Extended | 0003-1179 | 0003-0374 Includes Scan Point® access |
1 device: 0003-0259 2+ devices: 0003-0260 Deductible per device applies if device is sent in damaged. Includes Scan Point access. |
| Probe-Only | 0003-1177 | 0003-1210 | N/A |
STANDARD FACTORY WARRANTY (INCLUDED WITH PURCHASE)
| PRIME / PRIME PLUS* | BVI 9400 | BVI 6X00 | |
|---|---|---|---|
| 5 years | ✔ | N/A | N/A |
| 1 year | N/A | ✔ | ✔ |
Service Offerings
CALIBRATION
Ensures your BladderScan instruments perform to the highest standards and helps reduce downtime.
| PRIME / PRIME PLUS | BVI 9400 | BVI 6X00 | BVI 3000 | |
|---|---|---|---|---|
| Tank 1 calibration tank covers entire fleet for lifetime of fleet. |
0620-0739 | Included with purchase. Requires Scan Point access. | Included with purchase. Requires Scan Point access. | 0620-0156 |
| Mail-in Calibration Only includes pass/fail calibration testing and certificate. |
0003-1231 | 0003-1230 | N/A | 0003-1229 |
| Mail-in Calibration and Certification Includes calibration, accuracy validation, cosmetic repairs, 2 new batteries. |
0003-1175 | 0003-0381 | 0003-0248 1 battery and no cosmetics |
0003-0030 |
TIER SERVICE OPTIONS
We now offer low-, high-, and probe-only tiered repair rates.
| PRIME / PRIME PLUS | BVI 9400 | BVI 3000 | |
|---|---|---|---|
| Tier 1 Minor repairs, cosmetics, cables. |
✔ | ✔ | ✔ |
| Tier 2 All major repairs. |
✔ | ✔ | ✔ |
| Probe-Only Repair Covers all probe repairs. |
✔ | ✔ | ✔ |
LOANERS
Loaner units ship for next-day use.
| PRIME / PRIME PLUS | BVI 9400 | BVI 6X00 | BVI 3000 | |
|---|---|---|---|---|
| Loaner – in warranty Available upon request. No extra charge if under warranty. |
✔ | ✔ | ✔ | ✔ |
| Loaner – out of warranty | Console: 0003-1158 Probe: 0003-1159 |
Console: 0003-0420 Probe: 0003-1050 |
BVI 6100: 0003-0218 BVI 6400: 0003-1038 |
Console: 0003-0186 Probe: 0003-1049 |
Scan Point
Your BladderScan instruments may be Scan Point®-enabled, letting you save, view, and print stored patient exam data. Scan Point also offers compatibility with EHR systems in your facility. Scan Point-enabled devices also may receive software updates and online calibration/testing.
| BVI 9400 | BVI 6X00 | |
|---|---|---|
| Individual Device License–Annual Includes support for a single system associated with customer ID. |
0003-0387 | 0003-1243 |
| Site-Wide License–Annual Includes support for all systems associated with customer ID. |
0003-1232 | 0003-1232 |
CALISCAN™
Onboard self-diagnostic to confirm proper probe function.
| PRIME / PRIME PLUS | BVI 9400 | BVI 6X00 | |
|---|---|---|---|
| CaliScan™ | ✔ | N/A | N/A |
SERVICE PARTNER PROGRAM
Gives you the training and tools necessary to perform repairs at your own facility. This 5-year membership ensures your instruments perform to the highest standards. Additional benefits include lower mechanical diagnostic fees and cost for parts, plus in-house calibration.
| PRIME / PRIME PLUS† | BVI 9400 | BVI 9400 + PRIME / PRIME PLUS† |
|
|---|---|---|---|
| Premium Includes test console and probe, zerdine phantom, calibration tank and training. |
0003-1187 | 0003-0641 | 0003-1199 |
| Choice Includes calibration tank and training. |
0003-1220 | 0003-1222 | 0003-1221 |
Trade-In Options
| PRIME / PRIME PLUS | BVI 9400 | BVI 3000 | |
|---|---|---|---|
| Device Any brand of bladder volume instrument accepted. |
Contact representative | Contact representative | Contact representative |
| Probe-Only BladderScan Probes only; trade-in discount available. |
New: 0270-0886 With Trade-in: 0069-0006 |
New: 0270-0803 With trade-in: 0069-0004 |
New: 0270-0201 With trade-in: 0069-0005 |
New Service. New Warranties. New Ideas.
HERE ARE A FEW EXAMPLES
- 5-year factory warranty included with purchase of BladderScan Prime and Prime Plus devices (USA and Canada only)*
- Service Partner Programs to maintain and repair your own BVI 9400 and PRIME / PRIME Plus devices
- Low-, high-, and probe-only repair tiers
- Probe trade-in options
- Scan Point® service for individual devices or a new, site-wide license option
- Same-day loaner shipping when order is processed by 2 pm PST
- Typical service turnaround within 48 hours from receipt of instrument
- “One call does it all”: If you need assistance, our experienced US-based customer service and full-line technical support teams are ready to help
- Trained and dedicated sales team
To learn more, contact your local representative or call: 800-331-2313
*5-year factory warranty applies to all BladderScan Prime Plus and BladderScan Prime units shipped June 19, 2017 and after.
†Prime Plus test device comes with Prime Plus Premium Memberships and BVI 9400 + Prime Plus Premium Memberships only.
Choice Membership does not include test device. Please contact your local representative for details.
It’s a new day at Verathon, and it’s all about you.
Download the BladderScan Service and Warranty Guide
